ROC #349284
RYZ Comfort

Legal

Terms of Service

Effective date: October 18, 2026

These terms apply when you use this website, request or book service, accept an estimate, or join the RYZ Club. RYZ Comfort is a registered trade name of mAIRica Systems LLC, a licensed Arizona contractor (ROC #349284). Your signed estimate, proposal or invoice for a specific job is part of these terms, and if the two ever conflict, the signed document for that job controls.

1. Booking requests and arrival windows

A booking made online is a request until a RYZ Comfort team member confirms it by phone or text. Arrival windows are our best estimate. Extreme heat, emergency calls, weather, traffic and parts availability can move a window, and we will contact you if your technician is running late or the visit needs to be rescheduled. If you need to cancel or reschedule, please let us know as early as you can so we can offer the time to another household waiting on cooling.

2. Diagnostic fees

A diagnostic visit covers the time to inspect, test and find the cause of a problem. The diagnostic fee is shown when you book, before the technician arrives, and it is credited toward the repair if you approve the work. RYZ Club members do not pay a diagnostic fee. We charge the same rates on nights, weekends and holidays.

3. Estimates and quotes

  • Before any work begins, you receive a written, flat price for the work described, and nothing is performed until you approve it.
  • Unless the estimate states otherwise, quoted prices are valid for 30 days. After that, equipment and material prices may change and we may need to update the quote.
  • Quotes are based on the conditions we can see and test at the time of the visit. If we find a hidden condition once work begins, such as damaged ductwork, failed wiring, code required upgrades or a roof or structure that needs repair, we will explain it and give you a written price for the additional work. We will not do extra work without your approval.
  • Replacement proposals list the equipment model numbers, the warranty and the total installed price, and may include several options for you to choose from.

4. Access, safety and site conditions

  • An adult 18 or older should be present for the visit and able to approve work.
  • Please provide safe, clear access to the indoor and outdoor equipment, the thermostat, the electrical panel, and the attic or roof where equipment or ductwork is located. Share gate codes and parking instructions when you book.
  • Please secure pets away from the work area and the open doors technicians use.
  • Attics in Phoenix can exceed 140°F in summer. For the safety of our technicians, attic and roof work may be scheduled for cooler hours of the day.
  • Package units and solar arrays may require walking on the roof. We take care on every roof, but tile, foam and older roofing can be brittle, and we are not responsible for damage to roofing that was already cracked, deteriorated or improperly installed.
  • If we find a hazard such as exposed wiring, a gas leak, suspected asbestos, mold, pest infestation or an unsafe structure, we may stop work until it is corrected by the appropriate specialist.

5. Customer-supplied equipment and parts

We may decline to install equipment or parts that you purchase elsewhere. If we agree to install them, our warranty covers our installation labor only, not the part or equipment itself, and any labor to diagnose, remove or replace a customer-supplied item that fails is billed at our standard rates. Manufacturer warranties on customer-supplied equipment are between you and the seller or manufacturer.

6. Warranties

  • Repairs: every repair we perform is covered on parts and labor for one year.
  • New systems: qualifying replacement equipment carries a 10-year parts warranty when the equipment is registered with the manufacturer. Your proposal lists the warranty for the equipment you choose.
  • RYZ Comfort solar AC: each system includes a 10-year parts warranty on the mini-split (compressor, heat exchanger, control boards and fan motors) and a 25-year solar panel performance guarantee. This warranty transfers to a new homeowner if you sell the home.

Equipment warranties are provided by the manufacturer and are subject to the manufacturer’s terms, including registration. Warranties do not cover damage caused by misuse, lack of routine maintenance, power surges or lightning, flooding, fire, pests, physical damage, or repairs or alterations made by someone other than RYZ Comfort. Clogged filters, drain lines and routine wear items are not warranty defects.

7. RYZ Club membership

  • Membership is billed monthly to the payment method on file at the price shown when you enroll. Plans are month to month and you can cancel at any time with no cancellation fee. Benefits stop at the end of the last paid month.
  • Member benefits are those described on the RYZ Club page when you enroll, such as seasonal tune-ups, no diagnostic fee, member repair pricing and priority scheduling. Tune-ups are scheduled by appointment.
  • Priority scheduling puts members ahead of non-member calls. It is not a guaranteed arrival time during extreme weather.
  • A membership covers the heating and cooling systems at the enrolled home and transfers to a new owner if you sell the home.
  • We will give you notice before any change to the membership price or benefits takes effect, and you may cancel if you do not agree.

8. Solar AC installations

  • Solar AC systems include mounting solar panels, usually on your roof, and running DC wiring to the outdoor unit. We assess the roof and structure during the design visit; roofs that need repair or replacement must be addressed before panels are installed.
  • We obtain the building permits the job requires. Where your utility or homeowners association must approve the installation, approval is required before work begins. We will provide the documents your HOA requests, but obtaining HOA approval is the homeowner’s responsibility.
  • Solar output varies with sun, season, shading, panel orientation, dust and weather. The system blends in grid power automatically when solar is not enough, so we do not guarantee a specific amount of solar production, energy savings or reduction in your electric bill.
  • Install timelines depend on permits, approvals, equipment availability and weather.

9. Rebates, incentives and tax credits

Utility rebates, state programs and tax credits are offered and decided by the utility or agency that runs them, not by RYZ Comfort. Programs change, run out of funds and have eligibility rules we do not control, so no rebate, incentive or tax credit is guaranteed. Information on this website and in our proposals is provided in good faith and is not tax advice; ask your tax professional what applies to you. Your price is not contingent on receiving a rebate or credit unless your signed proposal says so.

10. Payment and financing

  • Payment is due when the work is completed unless your proposal states a deposit or payment schedule.
  • Financing is offered by third-party lenders, is subject to credit approval, and is governed by the lender’s own agreement and terms. RYZ Comfort is not the lender.
  • If you sign a contract for goods or services in your home, you may have the right to cancel within three business days as described in the notice provided with your contract.

11. Limitation of liability

To the fullest extent permitted by Arizona law, RYZ Comfort is not liable for indirect, incidental or consequential losses arising from equipment failure, service delays or the work performed, such as lost income, spoiled food, hotel or alternative cooling costs, or damage caused by conditions that existed before our work. Our total liability for any claim related to a job is limited to the amount you paid for that job. We are not responsible for delays caused by events outside our reasonable control, including extreme weather, utility outages, permit delays and manufacturer or supply shortages. Nothing in these terms limits any right you have under Arizona law that cannot be waived.

12. Text message program

If you opt in, you agree to receive recurring automated text messages from RYZ Comfort about your request, appointments, technician arrival and service follow-ups. Message frequency varies. Msg and data rates may apply. Reply STOP to cancel and HELP for help. Consent is not a condition of purchase. See our Privacy Policy for how we handle your number.

13. Use of this website

Content on this website, including prices, promotions and rebate information, is general information and may change without notice. A written estimate or proposal for your home is the only binding price. You agree not to misuse the site, submit false requests or interfere with its operation.

14. Governing law

These terms are governed by the laws of the State of Arizona. Any dispute that cannot be resolved informally will be handled in the state or federal courts located in Maricopa County, Arizona.

15. Licensing

RYZ Comfort (mAIRica Systems LLC) is licensed by the Arizona Registrar of Contractors, ROC #349284. You can verify our license or contact the Registrar at roc.az.gov.

16. Changes and contact

We may update these terms from time to time; the effective date above shows the latest version, and the terms in place when you approve a job apply to that job. Questions? Email support@ryzcomfort.com or call (480) 739-1580.

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